Refund policy
At Robotix Market, we sell specialist, high-value robotics equipment. Because of this, our returns policy is limited to items that arrive damaged or defective. This policy applies alongside any mandatory consumer-protection rights you have where you live — those statutory rights are not affected by anything below.
Returns for damaged or defective items
We accept a return and issue a refund or replacement where a product:
- arrives physically damaged in transit; or
- is defective or dead on arrival, or develops a verified manufacturing fault covered by the manufacturer's warranty.
We do not accept returns for change of mind, buyer's remorse, incorrect ordering, or for items that have been used, paired, registered, configured, or operated beyond a reasonable initial inspection.
Damaged packaging on delivery
Please check the parcel before you take it. If the outer packaging is visibly damaged when the courier attempts delivery, do not accept the order — refuse the delivery, ask the courier to record the damage, and contact us so we can arrange a replacement. If a visibly damaged parcel is accepted, photograph it before opening and report it to us within 48 hours; damage reported after a parcel has been signed for as received in good condition may not be eligible.
Reporting a damaged or defective item
Please inspect your order on delivery. To make a claim, email info@robotixmarket.qa within 48 hours of delivery with your order number, a description of the fault, and clear photos or video showing the damage or defect. Claims made after this window are handled under the manufacturer's warranty instead.
Condition of an approved return
Approved items must be returned complete — with all accessories, cables, controllers, chargers, manuals, and original packaging — in the condition received, except where the item is faulty.
Not returnable (unless faulty)
- Custom-configured, made-to-order, or specially imported units;
- Redeemed software, firmware licences, or digital activation codes;
- Used consumables and wear parts (such as batteries);
- Items marked final sale or clearance.
Warranty
Products are covered by the manufacturer's warranty. Faults reported after the 48-hour delivery-inspection window are processed through the manufacturer's warranty service.
Refunds
Where a return is approved, the refund is issued to the original payment method once the item is received and inspected, typically within a few business days. Return shipping for a verified damage or defect claim is arranged with our team; the customer is responsible for return shipping on any claim that is not a verified defect or damage.
Your statutory rights
Nothing in this policy limits any mandatory consumer-protection rights that apply to you by law. Where such rights apply, they operate in addition to this policy.
To start a claim, email info@robotixmarket.qa with your order number.